frequently asked questions

What makes Braid Haven hair different?

Our boho hair is pre-separated to save you time, reduce tangling, and create a flawless finish. It's double drawn, virgin hair so it's full from roots to ends. Since Braid Haven was created by a master braider, braiders won't run into issues like slow order processing or bundles not matching standard braiding hair colors.

How much hair do I need for a full head of knotless braids?

  • 1 bundle- Boho bob, XL or large braids
  • 2 bundles- Medium, smedium, or small braids, butt length braids
  • 3 bundles- for a super full, fluffy look. Extended lengths

How do I install and maintain the boho hair?

Installation

  • Add boho pieces throughout the braid as desired to achieve your preferred level of volume.
  • For a fuller curl appearance, install two boho strands at a time.
  • To ensure a balanced look from roots to ends, incorporate boho pieces near the ends of the braid as well.
  • Trim the blunt ends of the curls for a flawless finish.
  • Before dipping the braids, gently clip the curls out of the way to avoid contact with the hot water. This will allow them to maintain their tight curl pattern and make them last longer.
  • After dipping, release the curls and refresh them with a light mist of room-temperature water.

Maintenance

  • Gently mist your boho braids with water and finger detangle daily.
  • Apply a leave-in conditioner if they need to be hydrated. Biosilk is recommended.
  • Sleep in your bonnet every night. You can braid or twist your braids into two sections to prevent tangling overnight.
  • *For blondes* Bleached human hair can get very dry without proper care so if you have blonde boho, maintenance is not optional!
  • Apply water and a leave-in conditioner every few days.
  • Biosilk is recommended.
  • *Wash day* Work in sections.
  • When shampooing, focus on scrubbing your scalp. Let the water carry the shampoo through the ends.
  • Focus conditioner on the boho pieces. Finger detangle while the hair is saturated with water and conditioner. Use a Denman brush to detangle curls individually if necessary.
  • Rinse and blot dry.
  • Follow up with leave-in conditioner.

How long does shipping take?

Orders are processed within 0-3 business days. Standard shipping within the U.S. typically takes 3–5 business days. You’ll receive tracking information as soon as your order ships.
Need help? Use our Contact Form. Or, email us at kelli@braidhaven.com.

Do you offer local pickup?

Yes! Local pickup is available for customers in Metro Atlanta. Choose the “Pickup” option at checkout and you’ll receive instructions on how to schedule your pickup once your order is ready.

Can I return or exchange my order?

We accept returns only on unopened products in their original packaging. To request a return, please contact us within 7 days of receiving your order. Return shipping costs are the responsibility of the customer.
Please visit our Refund Policy page for full details.

How can I contact you?

Use our Contact Form or email us anytime at kelli@braidhaven.com